Delivery specialist (Spain) (Remote)

About the job

What’s Promptly in a nutshell

We are a Data Analytics company, collecting, integrating, and analyzing data on outcomes of care.

We answer the question – is this patient’s treatment the best it could possibly be?

What’s our purpose

We exist to empower every patient and every health organization on the planet with evidence on outcomes of care!

Why do we get up in the morning? Well, most healthcare professionals have chosen to work in healthcare driven by their desire to make a difference in patients’ lives. And so have we! We have chosen to follow this calling by addressing the biggest problem in healthcare: the lack of real-world evidence on outcomes of care.

For us, society denying patients better care due to lack of access to data is unethical, in a world where technology improved so many aspects of our world. Making the right evidence available to healthcare organizations to help prevent one lost life, one care complication, one failed treatment is the moral obligation that big tech companies have – it’s our Hippocratic Oath.

At Promptly, everything we do is driven by our core purpose: to promote better healthcare at lower costs for patients every day, by making health outcomes available.

The Momentum

We are scaling fast and (certainly not) breaking things, backed by renowned VC investors. In the next two years, we will enter new markets in Europe and Latin America, reaching out to new patients with multiple healthcare needs, whom we will help live their lives to their fullest potential. Exciting stuff!

We are currently seeking for a Delivery Specialist (Spain) to help driving and implementing our clinical and patient solutions across Spain. We are looking for someone who wants to join a team of bright, young and dynamic entrepreneurs and is willing to bring her expertise and passion for making a difference in health care, for the benefit of patients. You are an integral part of a team where responsibility comes as standard and opportunities for personal growth are readily available. 

Delivery responsibilities:

• Guaranteeing that deployments and care programs within your direct oversight are delivered with high-quality deliverables, within the time and budget planned.
• Identify customer needs, gather key requirements and help customers use specific features in order to promote the adoption of Promptly solutions.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Follow up with customers to ensure their technical issues are resolved

Product Management responsibilities 

• Showcase our products in key client meetings for researchers, CROs, sponsors, etc.
• Gather customer feedback and share with our Product teams for being able to prepare our products for new, exciting use cases within clinical research
• Creating polished user stories for the product team and leading the analysis and contributing to requirement gathering for upcoming products

Qualifications and work experience 

• Previous experience in project management and healthcare
• Problem-solving, time-management and organizational skills
• Multi-tasking abilities
• Ability to adapt to fast-paced environments
• Patience when handling tough cases
• Excellent written and verbal communication skills (Spainish & English is mandatory)

Position

• Full time
• Spain based (ideally)
• Remote-first
• May require occasional traveling
  

What we offer

• Ownership, defining your own career pathway
• A unique growth opportunity, being one of the firsts on a fast-growing team that will make healthcare better and have a significant impact in people’s lives
• Fantastic working environment, with a young and enthusiastic, and talented 30+ team coming from highly reputed players from Healthcare to Unicorn Startups, and leading Multinational Companies
• Financial benefits
• Competitive salary
• Annual bonus
• Equity compensation via our ESOP (open to ALL team members of our team)
• Private health insurance
• Allowance for home-office equipment
• Non-financial benefits
• Equal opportunity and inclusive environment
• Flexible work schedule
• Flexible vacation policy
• Corporate events (all-hands; retreats; ...)

What is the recruiting process like

• There is a first interview with your future manager and/ or seasoned team members to get to know you and to give you an overview of Promptly and of the job you are applying to
• Afterwards, you will undergo a technical assessment stage in which you will work on a test task or solve a business case. Depending on the position, it might be sent before the interview
• In same exceptional cases, a third interview might take place. Don’t worry if this happens. It’s because we have a good opinion on you, but there might be something we still need to get clear
• Finally, you will get your offer and hopefully you’ll accept it!
• Also, we would like to notify you that during the final phases os the interview process, we may perform reference checks to validate the information provided in your application, resume, and discussed during the interview. 

Our Culture & Values

Empathy

If there is 1 rule at Promptly, this is the one – before making any judgment, put yourself in the shoes of another.

Empathy is the courage to choose to actively understand what the experience of another person could have felt like, without necessarily having experienced it ourselves.

Empathy is not a one-day journey, it is a mindset that must be continuously developed – it is an everyday choice to fight for kindness and, by doing so, to help change people, organizations, and society for the better.

If you embrace this mindset, you are a true leader @ Promptly, you are a true leader in our society.

Ownership

At Promptly, we don’t foster fixed hierarchies or top-down decision-making. If you want to hit the ground running in our team, do not wait for someone to “tell you what to do”.

Acting like an owner means that you should align with our core purpose and find the best way to deliver on it, every day.

Starting a new project, analyzing new data, reaching out to a new client, there is no area of the company you cannot have an impact in because there is no such thing as “someone else’s problem”.

Responsibility

Working to improve healthcare is a great responsibility and what inspires us to not settle for less.

You have the responsibility to be a leader within our company. A leader is not a title. A leader is someone who delivers on our core purpose and inspires others to follow our cultural values. It is a “great power, and a great responsibility”.

Leadership comes with the awareness of one’s own strengths and weaknesses and the responsibility to use these to deliver on what you promised. It comes with the responsibility to understand the context, ask for help when needed (teamwork), and be accountable for the quality of what we produce (excellence).

Teamwork

Our team is our greatest asset, and we are fortunate to attract great people. We go the extra mile to find the best person for every role – making our team diverse in backgrounds, personal experiences, skills and knowledge.

If you are not contributing – or worse, actively destroying – teamwork, you are derailing us from our core purpose and ultimately hurting patient care.

Excellence

At Promptly, we’re recognized by society as thought leaders, contributing to research and evidence generation through technology and data science.

We put on ourselves a very high pressure to keep delivering on this role to our customers, patients and society.

Excelling at our work is a continuous process of improvement, it is not an end state. We're committed to continuous learning and self-development. so, if you have just finalized delivering a great work, rest, enjoy and go improve your work further.

For more info or submitting your Job Application, reach out at [email protected]

If you don’t match 100% of the requirements, but you consider that you have a good fit for the job, we think you should apply anyway. We are seeking for talented people, motivated, and with potential to grow, and will work with you to adapt the role or find another in which you might fit.